Privacy Policy

Last Updated: September 14, 2026

At KhalijBay, we respect your privacy and are committed to protecting the information you provide when you visit our website or place an order with us.

This Privacy Policy explains what information we collect, how we use it, and how we protect it when you shop with KhalijBay.

1. Information We Collect

When you place an order or contact us, we may collect information such as:

  • Full name

  • Phone number

  • Email address, when provided

  • Delivery address

  • City and other delivery details

  • Order and product information

  • Information you provide when contacting our customer support

We collect only the information reasonably necessary to process your order, communicate with you, provide customer support, and improve your shopping experience.

2. How We Use Your Information

We may use your information to:

  • Process and confirm your orders

  • Contact you regarding your order

  • Arrange delivery

  • Provide customer support

  • Respond to questions or requests

  • Handle returns, refunds, replacements, and cancellations

  • Improve our website, products, and services

  • Send information about new products, offers, promotions, or other updates from KhalijBay

We may contact customers through WhatsApp and phone calls when necessary for order-related communication and customer service.

3. Marketing Communications

If you have provided your contact information, KhalijBay may use it to communicate with you about:

  • New products

  • Special offers

  • Promotions

  • Store updates

  • Products that may be relevant to your interests

You may ask us to stop sending promotional communications at any time by contacting us through our customer support channels.

4. Cookies and Tracking Technologies

Our Shopify store may use cookies and similar technologies to help the website function properly, understand how visitors use our website, improve the shopping experience, and support advertising and marketing activities.

We also use Meta Pixel and other tools available through Shopify to help us understand website activity and measure the effectiveness of our marketing and advertising.

These technologies may collect information such as browsing activity, pages visited, interactions with our website, and other technical information.

5. Shopify

Our online store is powered by Shopify. Shopify provides the ecommerce infrastructure that allows us to operate our online store and process customer orders.

Information submitted through our store may be processed through Shopify and its relevant services as necessary to operate the website and fulfill orders.

6. Sharing of Information

KhalijBay does not sell or share your personal information with other companies for their own marketing purposes.

However, information may need to be provided to service providers when necessary to complete your order or provide services to you. For example, relevant information may be used by delivery or logistics services to deliver your order.

We only use customer information for legitimate business purposes related to operating KhalijBay, serving our customers, and fulfilling orders.

7. Protecting Your Information

We take reasonable steps to protect the personal information provided to us from unauthorized access, misuse, alteration, or disclosure.

However, no method of transmitting or storing information online can be guaranteed to be completely secure.

8. Data Retention

We retain customer and order information for as long as reasonably necessary for purposes such as processing orders, providing customer support, handling returns and refunds, maintaining business records, and meeting applicable legal or business requirements.

When information is no longer reasonably required, it may be deleted or securely handled in accordance with our business practices and applicable requirements.

9. Your Privacy Choices

You may contact us if you have questions about the personal information we hold about you or if you would like to request information regarding your personal data.

You may also contact us if you no longer wish to receive promotional communications from KhalijBay.

10. Third-Party Services

Our store may use third-party services and platforms that help us operate our business, including Shopify, advertising and analytics tools, payment-related services, and delivery providers.

These services may process information according to their own privacy policies and terms.

11. Children's Privacy

KhalijBay's website is intended for general consumers and is not specifically directed toward children.

We do not knowingly collect personal information from children for the purpose of creating accounts or placing orders.

12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes to our business, website, services, or applicable requirements.

When we make changes, we will update the Last Updated date at the top of this page.

13. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or the way KhalijBay handles your information, please contact us:

Email: supportkhalijbay@gmail.com
Phone / WhatsApp: +92 328 8123234

We are happy to help and will make reasonable efforts to address your privacy-related questions.

KhalijBay

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