Returns & Refunds

At KhalijBay, we want every customer to have a smooth and reliable shopping experience. If something goes wrong with your order, our team will always try to find a fair and practical solution.

Our Return Policy

We accept returns within 7 days of delivery under the conditions described below.

To be eligible for a return, the product must be unused and in resalable condition.

The product should be returned with its original packaging or suitable packaging that safely protects the product. We understand that customers may not be able to reproduce the exact packaging used by KhalijBay, so the packaging does not need to be identical to the original shipment packaging.

Wrong Product Received

If we send you the wrong product, please contact us within 7 days of receiving your order.

Once the issue is confirmed:

  • You may request a replacement with the correct product.

  • KhalijBay will handle the return shipping.

  • We will work to get the correct product delivered to you as quickly as reasonably possible.

You should not have to pay for a return caused by our mistake.

Damaged or Defective Product

If your product arrives damaged or defective, please contact us as soon as possible.

Depending on the situation, you may choose between:

  • A replacement, or

  • A refund

If a replacement is requested for a damaged or defective product, KhalijBay will handle the return shipping.

To help us verify the issue, we may ask you to provide clear photos or videos of the product and its packaging.

Customer-Requested Changes

If you change your mind after placing an order or want to change the product you ordered, you may contact us to request a change.

If the order has not yet been dispatched, we will do our best to accommodate your request.

If the order has already been dispatched or delivered and you want to return or change the product for personal reasons, the customer is responsible for the applicable return shipping costs.

Product Condition

Returned products must be:

  • Unused

  • In good condition

  • Suitable for resale

  • Safely packaged for return

Products that have been used, damaged through misuse, or returned in a condition that prevents us from reselling them may not be accepted.

Products We Cannot Accept for Return

For hygiene, safety, or resale reasons, certain products cannot be returned.

This may include:

  • Liquids

  • Personal-care or hygiene products

  • Products that cannot be safely resold after being opened or used

  • Other products specifically identified as non-returnable

If you are unsure whether a product can be returned, please contact us before making a return request.

Refunds

If your refund is approved, the refund will be sent to you through an available electronic payment method.

The specific payment method may vary depending on the circumstances of the order and the information available from the customer.

We will communicate with you regarding the appropriate refund method once your refund has been approved.

Order Cancellation

You may request to cancel your order before it has been dispatched.

Once an order has been dispatched, cancellation may no longer be possible.

If you wish to cancel an order, please contact us as soon as possible.

Unaccepted or Refused Deliveries

Sometimes a customer may be unavailable or may choose not to accept an order when the delivery is attempted.

We understand that situations can happen during delivery. However, refused or unaccepted deliveries may involve costs for shipping and handling.

If you have any issue with your order or delivery, we encourage you to contact us so that we can try to find a suitable solution.

How to Contact Us

For the quickest response regarding a return, replacement, refund, or order change, you can contact us through WhatsApp.

When contacting us, please provide:

  • Your order number

  • Your name

  • Your phone number

  • A brief description of the issue

  • Photos or videos where applicable

This helps our team understand the situation and assist you more quickly.

Our Promise to You

At KhalijBay, we believe customer service doesn't end when your order reaches your doorstep.

If something goes wrong, we will always try to understand the situation and find a good solution for our customers.

Your trust matters to us.

KhalijBay — You Daily Shop Made Easy.