Terms & Conditions

Last Updated: September 14, 2026

Welcome to KhalijBay. By accessing or using our website and placing an order with us, you agree to the following Terms & Conditions.

Please read these terms carefully before using our website or purchasing our products.

1. About KhalijBay

KhalijBay is an online shopping store offering practical, innovative, and problem-solving products across categories such as:

  • Home & Kitchen

  • Health & Beauty

  • Tech & Gadgets

  • Car Accessories

Our goal is to make everyday shopping simple, convenient, and reliable.

2. Using Our Website

By using the KhalijBay website, you agree to use it for lawful purposes and in a way that does not harm, disrupt, or interfere with our website, services, or other customers.

We reserve the right to restrict or refuse access to our website where reasonably necessary.

3. Product Information

We make reasonable efforts to ensure that product descriptions, images, specifications, and other information on our website are accurate.

However, there may occasionally be minor differences in:

  • Product appearance

  • Color

  • Packaging

  • Size or dimensions

  • Product specifications

These differences may occur due to photography, screen settings, manufacturer updates, or product variations.

4. Product Availability

Products displayed on our website are subject to availability.

We reserve the right to:

  • Limit quantities

  • Change product availability

  • Remove products from our store

  • Cancel an order when a product is unavailable or cannot reasonably be fulfilled

If we need to cancel an order for this reason, we will communicate with the customer and provide an appropriate solution where applicable.

5. Prices

Product prices displayed on KhalijBay are subject to change without prior notice.

We make reasonable efforts to display accurate prices. If an obvious pricing error occurs, we reserve the right to correct the error and, where appropriate, contact the customer before fulfilling the order.

6. Placing an Order

When placing an order, customers are responsible for providing accurate information, including:

  • Full name

  • Active phone number

  • Complete delivery address

  • City

  • Any other information required for successful delivery

After an order is placed, KhalijBay may contact the customer through phone call or WhatsApp to confirm order details.

Providing an active phone number helps us process and deliver orders successfully.

7. Order Confirmation

Placing an order does not necessarily guarantee that the order will be fulfilled.

An order may require confirmation before processing. KhalijBay reserves the right to cancel or decline an order when reasonably necessary, including situations involving incorrect information, product availability, suspected misuse, or other fulfillment issues.

8. Payment

Available payment options will be displayed during the ordering process.

Where Cash on Delivery (COD) is available, the customer pays the required amount to the delivery representative when the order is delivered.

Customers are responsible for ensuring that the correct payment amount is available when receiving a COD order.

9. Shipping and Delivery

We aim to deliver orders across Pakistan.

Delivery times may vary depending on the customer's location, courier availability, weather conditions, holidays, and other circumstances beyond our reasonable control.

Customers should ensure that their delivery information and contact number are accurate and that they remain reasonably available to receive their order.

For additional information, please refer to our Shipping & Delivery Policy.

10. Order Cancellation

Customers may request cancellation of an order before it has been dispatched.

Once an order has been dispatched, cancellation may no longer be possible.

To request cancellation, contact KhalijBay as soon as possible using our available customer support channels.

11. Returns, Replacements & Refunds

Our Returns & Refunds Policy applies to eligible orders.

Generally, eligible return requests must be made within 7 days of delivery, and returned products must be unused and in a condition that allows them to be safely resold.

Wrong products received, damaged or defective products, and customer-requested product changes may be handled differently according to the circumstances.

Please review our Returns & Refunds Policy for complete details.

12. Non-Returnable Products

Certain products may not be eligible for return, including products such as:

  • Liquids

  • Personal-care or hygiene products where applicable

  • Products that cannot safely be resold after being opened or used

  • Other products specifically identified as non-returnable

The applicable return conditions will be communicated where necessary.

13. Customer Responsibilities

Customers are responsible for:

  • Providing accurate order and delivery information

  • Providing an active contact number

  • Inspecting products appropriately after delivery

  • Following reasonable product-use instructions

  • Contacting KhalijBay promptly if there is a problem with an order

Providing incorrect information may result in delivery problems or delays.

14. Promotions and Discounts

From time to time, KhalijBay may offer discounts, promotions, special offers, or other promotional campaigns.

Promotions may have specific terms, eligibility requirements, availability periods, or quantity limitations.

KhalijBay reserves the right to modify or end a promotion where reasonably necessary.

15. Intellectual Property

All content available on the KhalijBay website, including our branding, logos, graphics, images, text, designs, and other materials, is owned by or used by KhalijBay with appropriate permission.

You may not copy, reproduce, modify, distribute, or use our content for commercial purposes without our permission.

16. Website Availability

We aim to keep the KhalijBay website available and functioning properly. However, we cannot guarantee that the website will always be available, uninterrupted, or completely free from technical problems.

Website features, products, services, or content may occasionally be changed, updated, suspended, or removed.

17. Limitation of Responsibility

KhalijBay will make reasonable efforts to provide accurate information, process orders properly, and provide customer support.

However, we are not responsible for delays, interruptions, or circumstances outside our reasonable control, including courier delays, severe weather, technical problems, or other unexpected events.

Nothing in these Terms & Conditions is intended to remove or limit any rights that customers may have under applicable law.

18. Privacy

Your use of our website is also subject to our Privacy Policy, which explains how we collect, use, and protect customer information.

19. Changes to These Terms

KhalijBay may update these Terms & Conditions from time to time.

When changes are made, the updated version will be posted on this page and the Last Updated date will be changed accordingly.

20. Contact Us

If you have questions about these Terms & Conditions, an order, or any of our services, please contact us:

Email: supportkhalijbay@gmail.com
Phone / WhatsApp: +92 328 8123234

We will make reasonable efforts to assist you and find a suitable solution when an issue occurs.

KhalijBay

You Daily Shop Made Easy