Frequently Asked Questions

Welcome to KhalijBay — your everyday shop made easy.

Here are answers to some of the most common questions about shopping, ordering, delivery, returns, and customer support.

1. What is KhalijBay?

KhalijBay is an online shopping store offering practical, innovative, and problem-solving products designed to make everyday life easier.

We offer products across categories including Home & Kitchen, Health & Beauty, Tech & Gadgets, and Car Accessories.

2. Do you deliver across Pakistan?

Yes. We aim to deliver our products to customers across Pakistan.

Delivery availability and timing may vary depending on your location and courier service.

3. Do you offer Cash on Delivery?

Yes, Cash on Delivery (COD) is available where offered during checkout.

When your order arrives, you can pay the required amount to the delivery representative.

4. How do I place an order?

Simply:

  1. Choose the product you want.

  2. Add it to your cart.

  3. Proceed to checkout.

  4. Enter your correct name, phone number, and delivery address.

  5. Select an available payment method.

  6. Complete your order.

Our team may contact you by phone or WhatsApp to confirm your order details.

5. Will you contact me after I place an order?

Yes. Depending on the order, our team may contact you through WhatsApp or phone call to confirm your order and delivery information.

Please make sure the phone number you provide is active and reachable.

6. How long will my order take to arrive?

Delivery time can vary depending on your city, location, courier availability, weather, holidays, and other circumstances.

We work to get your order delivered as smoothly and quickly as reasonably possible.

7. Can I cancel my order?

Yes. You can request cancellation before your order is dispatched.

Once the order has been dispatched, cancellation may no longer be possible.

Contact us as soon as possible if you want to cancel your order.

8. Can I return a product?

Eligible products can generally be returned within 7 days of delivery.

The product should be unused and in a condition that allows it to be safely resold.

Please check our Returns & Refunds Policy for complete details.

9. What if I receive the wrong product?

If you receive a product that is different from what you ordered, contact us as soon as possible.

After verification, we will arrange an appropriate solution, and KhalijBay will handle the return shipping for an eligible wrong-product case.

10. What if my product arrives damaged or defective?

If your product arrives damaged or defective, contact us promptly and provide photos or videos showing the issue.

Depending on the situation, you may choose an eligible replacement or refund.

For an eligible replacement of a damaged or defective product, KhalijBay will handle the return shipping.

11. Can I change my product after ordering?

If you want to change your product, contact us as soon as possible.

We will try to make the change if the order has not yet been dispatched.

If the order has already been dispatched or delivered and you want to change it for personal reasons, the applicable return shipping cost will generally be the customer's responsibility.

12. Are all products eligible for return?

No.

Certain products cannot be accepted for return, including liquids and products that cannot safely be resold after being opened or used.

Products must also meet our return-condition requirements.

13. How will I receive my refund?

If your order qualifies for a refund, the refund will be sent through an available electronic payment method.

The specific payment method may depend on the circumstances of the refund.

14. What information should I provide when contacting support?

For faster assistance with an existing order, please provide:

  • Your order number

  • Your name

  • Phone number used for the order

  • Description of the issue

  • Photos or videos when relevant

15. How can I contact KhalijBay?

You can contact us through:

WhatsApp / Phone: +92 328 8123234

Email: supportkhalijbay@gmail.com

We're happy to help with product questions, orders, delivery, returns, refunds, and general support.

16. Do you offer promotions and new products?

Yes. We regularly introduce new products and may offer special promotions and discounts.

By providing your contact information, you may receive promotional updates from KhalijBay through available communication channels.

17. Is KhalijBay available 24/7?

Our online store is available 24/7, allowing you to browse products and place orders whenever it is convenient for you.

Customer support response times may vary.

18. What if I have a problem that isn't covered here?

Don't worry.

If you experience an issue that isn't answered in our FAQ, contact us directly. We'll review your situation and always try to find a good solution for you.

KhalijBay

You Daily Shop Made Easy