Refund policy
Last updated: October 2026
At KhalijBay, customer satisfaction is important to us.
7-Day Returns
We accept eligible return requests within 7 days of delivery.
To be eligible for a return:
- The product must be unused and in its original condition.
- The product should be returned with its original packaging where applicable.
- You must provide proof of purchase or your order details.
- The return request must be submitted within 7 days of receiving the order.
Damaged or Incorrect Items
If you receive a damaged, defective, or incorrect product, please contact us as soon as possible at:
+923046356276
Please include your order number and clear photos/videos of the product so we can review the issue.
Non-Returnable Items
Certain products may not be eligible for return due to hygiene, safety, or other product-specific reasons.
Products that have been used, damaged by the customer, or returned without the required information may not qualify for a refund.
Refunds
Once your returned item is received and inspected, we will review your request.
If your return is approved, the applicable refund will be processed according to the payment method and applicable refund procedure.
Return Shipping
Return shipping arrangements may depend on the reason for the return. For damaged, defective, or incorrect products, please contact us before sending anything back.
How to Request a Return
To request a return or refund, email and contact:
+923046356276
Please include:
- Order number
- Customer name
- Reason for return
- Photos/videos where applicable